Data mining techniques: For marketing, sales, and customer relationship management

Berry, Michael J. A

Data mining techniques: For marketing, sales, and customer relationship management Michael J.A. Berry, Gordon S. Linoff - 2nd ed - Indianapolis Wiley Publishing c2004 - xxv, 643 p ill 24 cm

Contine Index

Why and what is data mining? -- The virtuous cycle of data mining -- Data mining methodology and best practices -- Data mining applications in marketing and customer relationship management -- The lure of statistics: data mining using familiar tools -- Decision trees -- Artificial neural networks -- Nearest neighbor approaches : memory-based reasoning and collaborative filtering -- Market basket analysis and association rules -- Link analysis -- Automatic Cluster detection -- Knowing when to worry: hazard functions and survival analysis in marketing -- Genetic algorithms -- Data mining throughout the customer life cycle -- Data warehousing, OLAP, and data mining -- Building the data mining environment -- Preparing data for mining -- Putting data mining to work


eng

0471470643 (paper/website)

2003026693


Data mining
Marketing--Data processing
Business--Data processing

658.802

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